Telehealth Consent

This Consent explains how RarePlus Pharmaceuticals (“RarePlus,” “we,” “us,” or “our”) may provide virtual pharmacist consults and related telepharmacy support (the “Service”) through our website and messaging tools. Providers means licensed pharmacists and authorized pharmacy staff acting for RarePlus.

Virtual care through the Service is intended for pharmacy counselling, product guidance, prescription refill coordination, and related non emergency support. It is not a substitute for in person medical care from a physician or hospital when that care is needed.

By using the Service, you understand that Providers may review information you submit (including prescription details you upload) to advise on fulfilment, counselling, and next steps.

• Faster access to a licensed pharmacist for counselling and refill questions without travelling to the pharmacy first.
• Help reviewing medicines, interactions, and how to take products correctly based on information you provide.
• Coordination of prescription fulfilment, pickup, or delivery where available.
• Continuity of support through chat, phone, or video tools RarePlus makes available.

• Virtual care has limits. Providers cannot perform a full physical examination and may lack information that would be available in person.
• Technology can fail, delay, or interrupt a visit. RarePlus is not responsible for outages outside our reasonable control.
• Privacy risks exist with any electronic communication. We protect information as described in our Privacy Policy, but no system is fully secure.
• Advice depends on accurate information from you. Incomplete or incorrect details may lead to incomplete guidance.

By accepting this Consent or starting a virtual visit, you agree to the following:

• Virtual care is provided exclusively through the Service and is not the same as an in person clinic visit.
• Care may be delivered by licensed pharmacists and authorized pharmacy staff (Providers).
• Diagnostic testing, prescribing beyond pharmacy scope, and emergency care are not available through this Service.
• Virtual technology and clinical standards continue to evolve. RarePlus may update tools and processes over time.
• Questions about this Consent may be sent to support@rarepluspharm.com.
• You may withdraw consent for future virtual visits by contacting us. Withdrawal does not affect care already provided.
• Health and prescription information may be communicated electronically as needed to deliver the Service.
• RarePlus may work with fulfilment partners, payment processors, and technology vendors solely to deliver the Service.
• There are alternatives to virtual care, such as visiting RarePlus or another licensed pharmacy or clinician in person. By accepting this Consent, you choose to proceed with virtual care at this time.

If you have questions about this Telehealth Consent, please contact us at: