How Prescription Refills Work at RarePlus

Refilling a prescription at RarePlus is meant to feel calm and clear: share a valid prescription, let a pharmacist review it, then collect in Lagos or arrange delivery where the product and destination allow.

Processes can vary by product type, especially for controlled or specialty medicines. When in doubt, message the pharmacy before you travel or wait until the last tablet.

What you need before you refillCopy link

• A clear photo or scan of a valid prescription, or the original paper Rx.
• Patient name matching the prescription.
• Medicine name, strength, and directions as written by the clinician.
• A reachable phone number for pharmacist follow up questions.

If your clinician changed dose or brand, send the newest prescription. Old repeats may not be enough for specialty or high risk therapies.

Step 1: Share your prescriptionCopy link

Upload or send your prescription through the RarePlus refill or contact channels. Include any notes about allergies, preferred pack size, or previous brand if your clinician specified one.

You can start fromContactwhen you are ready to send documents.

Step 2: Pharmacist reviewCopy link

A pharmacist checks that the prescription is complete enough to dispense, that the product can be sourced, and that counselling points are clear. You may get a call or message if something is missing.

• Illegible directions may need clarification from your clinician.
• Out of stock items may have an estimated timeline or ethical alternative only if your prescriber agrees.
• Some medicines need extra identity or clinical checks before release.

Step 3: Pay, then pickup or deliveryCopy link

Once the item is confirmed, you complete payment and choose how to receive it. Lagos customers often prefer branch pickup. Many destinations support delivery, subject to product rules and shipping constraints.

For destination specifics, readDeliveryor ask the team when your order is confirmed.

Tips for chronic refillsCopy link

• Request a refill several days before you run out, especially for specialty imports.
• Keep your clinician appointments current so prescriptions stay valid.
• Store medicines correctly so you are not forced into emergency replacements.
• Tell the pharmacist if side effects or adherence problems are making refill timing irregular.

When you should not wait for an online refillCopy link

Seek urgent clinical care for severe symptoms, allergic reactions, or sudden health changes. Online refill support is for planned medicine access, not emergency treatment.

Questions about an upcoming refill?Request a medicinewith your medicine name and when you will run out.